Terms of Service（服務條款）

泊好車 Chapaan HK — Version 1.4 (effective 10 October 2026)

Effective date: 10 October 2026

This is an English translation of the Chinese 服務條款. If the two versions differ, the Chinese version prevails.

Welcome to 泊好車 Chapaan HK (the "Service"). These terms are an agreement between you and the operator of the Service ("we" or "us"). You must be 18 or over and expressly agree to these terms and the Privacy Policy in the app before you can use the Service.

1. The Service

The Service is a parking information tool. It helps drivers in Hong Kong find a parking space, save where they parked and their meter time, and tell each other about the parking situation nearby. You can:

• Find a space: see live vacancies at nearby car parks and meter streets (source: Transport Department open data)
• Save your parking: save where you parked and set a meter countdown reminder on your device
• Send an alert: tell users near you to take note of the parking situation where you are
• Receive alerts: get push notifications for alerts sent by users nearby
• Give feedback: mark an alert you received as "Situation cleared"
• Submit requests: suggest features in writing and vote on other users' requests
• Report and block: report objectionable content and block the user who posted it

The Service does not give legal advice and does not guarantee that alerts are accurate, timely or complete. Alerts and requests come entirely from users and are not independently checked.

2. Your account

• You must be 18 or over. The Service is not for anyone under 18.
• You sign up and sign in with a Google account or an Apple ID (phone number sign-in was removed in September 2026).
• You must give true and accurate information and keep your account secure.

3. Acceptable use

We have zero tolerance for objectionable content and abusive behaviour. User content includes the alerts you send, the text of the requests you submit and your display name. You agree not to:

• post content that is obscene, indecent, hateful, discriminatory, violent, threatening, harassing, invades anyone's privacy or is otherwise objectionable;
• send an alert you know to be untrue (a false report);
• send meaningless alerts or requests repeatedly or in bulk;
• interfere with, disable or reverse-engineer the Service in any way;
• use the Service to track, harass or identify anyone;
• use the Service for any unlawful purpose.

4. Moderation, reports and blocking

• Filtering: the system automatically rejects request text, display names and alert place names that contain objectionable words.
• Reports: you can report any alert or request in the app. Once you report it, the content is removed from your screen straight away.
• Blocking: you can block the user who posted a piece of content. After that, you no longer see their alerts or requests and you no longer get push notifications for their alerts. You can unblock them at any time on the Account page.
• Removing your own content: you can delete the requests you submitted at any time.
• Response time: we review a report within 24 hours of receiving it. If the content breaks section 3, we remove it and suspend the account that posted it.
• Suspended accounts: a suspended account cannot send alerts, give feedback, submit requests or vote, and the content it posted is removed.
• False reports: the operator monitors alert quality and may mark individual alerts as false reports. Repeated or deliberate false reports are abuse and can lead to the account being suspended.
• Appeals: if you think we got it wrong, email hello@chapaanhk.app.

5. Disclaimer

• The Service is provided "as is" and "as available", without any warranty, express or implied.
• Do not rely on the Service alone when deciding where to park or how to drive. Parking lawfully and moving your car in time are entirely your responsibility. Neither your use of the Service nor the accuracy of its information makes us liable for any parking ticket, fine, towing or loss.
• To the extent the law allows, we are not liable for any direct, indirect or incidental loss (including parking tickets and fines) caused by using or being unable to use the Service.

6. Changes and termination

• We may change, suspend or end the Service, in whole or in part, at any time, and may revise these terms. We will tell you about a material revision in the app, and you must agree again before you can keep using the Service.
• You can delete your account in the app at any time, or stop using the Service by deleting the app. We may suspend or close an account that breaks section 3, section 4 or the law, or when the law requires it.

7. General

• These terms are governed by the laws of Hong Kong.
• If any part of these terms is found invalid, the rest stays in effect.
• Contact, and reports of objectionable content or behaviour: hello@chapaanhk.app